Each of our Virtual web hosting plans carries a 30 day money back guarantee. Reseller plans carry a 15 day guarantee because of the nature of overhead on these plans

If you are not completely satisfied with our services within the refund period specified, you will be given a full refund of the initial amount.

Transferred accounts will be installed immediately. New accounts will be activated in 24 hours or less. New accounts will have access to their control panel, however the domain registration will not occur until after the credit card authorization is received.

Accounts will be refunded if Hosting Solutions is notified within the first 30 days following activation. No refund is available after the 30th day or 15th. This policy does not apply to domain parking, or for accounts in which Hosting Solutions has registered your domain name for you. All domain registrations are final, and you as the client must ensure the correct spelling of the domain you select. If you misspelled the domain you will be charged additional fees for the correct spelling

All cancellations (30 day money back guarantee or regular cancellations) must be received in writing as per the deadlines indicated by regular mail, fax, or e-mail. Phone requests will not constitute acceptance of any cancellation, and are not acceptable. You may telephone to inform us that you wish to cancel however, you MUST send in the cancellation in writing. We do not accept phone cancellations to ensure that your account is not canceled without your consent, this is why all cancellations must be in writing.

Use the information below to cancel your account.

Internet Services
C/O Hosting Solutions
P.O. Box 237
Woodbridge, VA 22194
Fax: (800) 861-0956

E-mail: accounting@hostingsolutions.com

Account cancellations must contain the signature of the account owner and the following statement "I (your name - which appears on your account) wish to terminate my hosting account www.youraccount.com effective on this date. If a signature can not be provided the e-mail must originate from the contact e-mail address that is listed on your account. For e-mail cancellations, please make the message subject read: Account cancellation: www.youraccount.com.

Hosting Contracts are from month to month. Billing for virtual and/or reseller accounts will begin when accounts are set up (the day you receive your account welcome package.) Included in all activation e-mails is a request for your signature for automatic credit card payments. All credit card customers need to fill out and return the authorization form no later than 7 business days upon account activation. If this form is not returned during this period, your account will be disabled until this information is received. The form protects Hosting Solutions, and yourself from fraudulent credit card activity. If you are a new customer and have not yet completed the form you may go here and print it out

Credit Card payments are automatic, and a request for payment will not be sent. You will receive an e-mail receipt at the address that you indicate on your authorization form. If your credit card is declined, we will send an invoice requesting payment. We do not send out hard copy invoices, they can be downloaded from inside your control panel. All invoices and payment requests will be made via e-mail. All customers who pay via check or money order will be sent an e-mail when their payment is due. Customers have approximately 7 days after their payment invoice is sent to make their payment before being charged a late fee and having the account placed on hold status. The request date for payment will be indicated in each individual e-mail.

Returned checks will be subject to a $25 bank fee, and will cause your account to be taken off-line until your payment is received. You WILL NOT receive notice for account removal if your check is returned due to NSF or stop payments, as you you will automatically be notified via your bank.

Accounts more than 7 days past due will be disabled and incur a $10.00 late fee. If a problem ever arises and you can not make your payment during this time frame please let us know at accounting @ hostingsolutions.com so that arrangements can be made for you.

Hosting contracts are month-to-month, and you may cancel at any time. If you pre-pay your account and cancel before your time has expired, you will not receive a refund for any unused portion of your hosting fee. By terminating your hosting early you will forfeit any money that is left in your account. We only issue refunds during the first 30 days of your service. This includes accounts that have not been used. If you have received a welcome package with an active IP address you account is considered active. All cancellations must be received in writing by regular mail, fax, or e-mail. Phone requests will not constitute acceptance of any cancellation, and are not acceptable. You may telephone to inform us that you wish to cancel however, you MUST send in the cancellation in writing. We do not accept phone cancellations to ensure that your account is not canceled without your consent, this is why all cancellations must be in writing.

Internet Services
C/O Hosting Solutions
P.O. Box 237
Woodbridge, VA 22194
Fax: (800) 861-0956
E-mail: accounting@hostingsolutions.com

 

Account cancellations must contain the signature of the account owner and the following statement "I (your name - which appears on your account) wish to terminate my hosting account www.youraccount.com effective on this date. If a signature can not be provided the e-mail must originate from the contact e-mail address that is listed on your account. For e-mail cancellations, please make the message subject read: Account cancellation: www.youraccount.com.

Credit card fraud will not be tolerated. We actively and aggressively fight all forms of credit card fraud. This includes and is not limited to customers who use our service then dispute the charge on their credit card statement. We will pursue alternative methods to collect any monies that are due this includes, sending the account to collections which will result in having a negative impact on your credit report.

NSF checks, closed checking accounts, etc. will not be tolerated. In addition to the amount of the check you will be responsible for the $25.00 return check fee. We will pursue alternative methods to collect any monies that are due this includes, sending the account to collections which will result in having a negative impact on your credit report.